Project Description
We started modeling and automation processes with COBUS BPM: Procurement , Installation , Feasibility and Claims (sewerage , commercial and technical).
Process Designer
Form designer
Once ready all processes were put into production with the aim of:
-
Improve service to citizens
-
Get the key process indicators KPI
Messages with Emails and SMS were incorporated in various stages of the process to inform citizens the request state:
SMS service
After three months COBUS BPM generated the following metrics about communication and customer service:
Emapad customer service improvement
Traceability options were also included to allow citizens to track through the instition website and request machines.
Tracking
Tracking
Tracking
COBUS BPM provided us also key indicators to improve EMAPAD’s efficiency:
Business Activity Monitoring
Business Activity Monitoring
Business Activity Monitoring
With key indicators generated by COBUS BPM improvement opportunities were obtained , so that, with minimal effort , EMAPAD could achieve a high impact and obtain a highly efficient institution.
Efficiency
* Information has been hidden because of client confidentiality
